This is another milestone for BCJA!; Achieving our ISO 9001:2015 certification is such great news! This means our customers have complete assurance that BCJA operates to the highest quality standards and that all regulatory requirements are met for our products and services while we continually strive to maintain and improve these standards that set us apart.
This was a journey spiced and shaped by hard toil but we were declared an ISO Certified institution on May 9, 2019. The certification was a conducted by the ABS-QE Quality Evaluations Group of Houston. This certification aims to implement and maintain a management system designed to continually improve BCJAs performance in addressing the needs of its stakeholders and clientele.
It was only like it was yesterday when BCJAs President, Dr. Benito Castillo, Jr. instructed the team led by BCJAs COO Severino Villalon, Jr. to begin it ISO journey in 2018. His words of encouragement and direction rang clear: We have been helping people successfully achieve ISO certification so I guess it is now our turn to practice what we preach True enough, towards the end of 2018, the system was already ready for internal audit and taking the first step towards continual improvement.
Customer satisfaction has always been a fundamental part of our business but implementing and being certified to ISO 9001:2015 focuses our resolve on this and ensures we identify all present customer needs and identify and assess future requirements.It also helps us measure client satisfaction and enables us to continually improve our processes.
The beauty of the new ISO 9001:2015 is that it makes you assess risks and identify opportunities, it makes you continually examine opportunities for improvement and enables you to put in place the operational controls to effectively manage and measure your performance. We are sure to make full use of this in our system.
I am incredibly proud of the BCJA team who have worked so hard over the past months to make our investment into this key ISO standard a reality. This is a milestone achievement and one that reflects BCJAs growth and development as a leading provider of consultancy and training services.
For a full definition of what ISO 9001:2015 means and what we can do for you to achieve it as we have done, give us a call or place an inquiry/comment on our Facebook page